If you’re unable to resolve the account limitation right away, you may also authorize Paypal to issue a refund on your behalf. Here’s how to send us an authorization email:
- Log in to your PayPal account.
- Click Help on any PayPal page.
- Click Email us under "Contact PayPal".
- Select “Sending/Receiving Money” as the topic and “Refund/Cancel a Payment” as the subtopic, and then select “Refund a payment” from the dropdown list. Please include the following information:
- Transaction ID
- The recipient’s name and email address
- Amount you wish to refund
- Click Send.
If the buyer accepts your refund, the dispute will be closed after the refund is processed.
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